Gccmarkets Support Center

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I Can’t Trade, What Should I do?

First, check out our database of common queries to detect what the issue could be. If that doesn’t help, please open a support ticket below

How Many Currency Pairs Can I Trade?

You can trade 50 currency pairs at Gccmarkets, including major pairs, crosses and exotic pairs

How Do I Fund My Account?

We offer a wide variety of ways to fund your account, including credit/debit card, wire transfer and a range of online payment methods

Frequently Asked Questions
About Gccmarkets
Is Gccmarkets Regulated?
Absolutely. GCCMARKETS is the tradename of Trade Match Ltd an entity regulated under the Financial Services Authority (FSA) Seychelles.
What Platforms Does Gccmarkets Offer?
You can access your account and trade on MetaTrader 4, MetaTrader 5, WebTrader and Mobile.
What Assets Can I Trade with Gccmarkets?
We have an impressive variety of trading assets which are updated regularly. Currencies, commodities, indices, stocks and cryptocurrency CFDs can all be traded with GCCMARKETS.
How Many Currency Pairs Can I Trade?
You can trade 50 currency pairs at Gccmarkets, including major pairs, crosses and exotic pairs.
Gccmarkets Suitable For Beginners?
Absolutely. We offer access to our exclusive academy which covers the A-Z of trading, as well as the ability to learn from experts and learn from over 100 educational materials. Fully customizable and with proven effectiveness, our academy is ideal for beginners, advanced traders and pros alike.
Opening My Account
How Do I Start Trading?
First of all, you need to open a new account here. After you register, you will need to provide some verification documents which include proof of identity (ID), proof of address (a recent utility bill) and proof of payment. Once your documents are verified, you will be able to fund your account and start trading.
Why Do I Need To Supply My Documents Upon Opening An Account?
Based on common practice, all respectable financial companies will require these documents. They are needed in order to protect our clients from fraud, while complying with anti money laundry (AML) and counter-terrorism rules and regulations. At Gccmarkets, we uphold the highest global standards to protect our clients and comply with all global KYC procedures.
What Does Proof Of Payment Mean? Why Do You Need It?
If you use a credit card to fund your account, we will need to make sure you are the owner of the card. For this purpose we will need a copy of your credit card, front and back, with the first 12 digits hidden as well as the CVV. All we will need is to see your full name, last 4 digits of the card, and expiry date. If you use a bank transfer or online method, we will need to see a confirmation of the transaction with your name, date and amount transferred.
Funding My Account
How Do I Fund My Account?
We offer a wide variety of ways to fund your account, including credit/debit card, wire transfer and a range of online payment methods. Once you register your account, you’ll be able to see all the methods available to you, based on your region. For any questions about funding, feel free to get in touch with our support team.
I Tried To Fund My Account With A Credit Card And It Didn’t Work. What Could The Issue Be?
By contacting our support team, we will be able to help you get a basic understanding of why the transaction didn’t go through, and rule out typing errors or expired credit card dates. Sometimes you will need to contact your bank after you’ve spoken to us due to insufficient funds in the account, or due to credit card limits. Occasionally, your bank may block irregular deposit attempts as an added layer of security. By calling them you can also authorize the transaction and remove any blocks.
I Have Successfully Made A Transfer/Transaction. When Will I See The Funds In My Account?
If you have used a credit card or e-wallet solution, you should see the funds in your account immediately. If you have made a bank transfer, it could take 3-5 business days for the funds to reach your trading account. To get more assistance on this matter, you can always open a support ticket and our team will assist you.
Can I Use More Than One Card To Fund My Account?
Yes, providing that all cards used are under your name. We will need proof of payment for each card separately. Please note that when you make withdrawals, funds must go back to the same card they were originally deposited from.
Can I Open A Joint Account With Someone Else?
Yes. We will need the same verification documents from the second account holder, and the trading account must be on both your names. In this case, you would be able to use your own payment methods under your respective names, in the same account.
I Can’t Trade, What Should I Do?
First, check out our database of common queries to detect what the issue could be. If that doesn’t help, please open a support ticket and our team will assist you.
Can I Change The Leverage In My Account?
Depends on the type of account you have! The higher you upgrade your account, the higher the leverage is. Gccmarkets offers up to 1:400 leverage.
How Do I Withdraw Funds?
Withdrawing from your account is simple. When logged into your account, you can click “Withdrawal”, follow the steps, and we will start processing your request once submitted.
How Long Do Withdrawals Take To Process?
Once a withdrawal is processed, you will receive a notification from the Gccmarkets banking department, and you will see the amount in question deducted from your account. From that point, and upon completion of compliance requirements, withdrawals take a minimum of 3-5 business days. For wire transfers, please allow for extra time, which is subject to your local bank, various procedures in your country, national holidays and other factors.
What is forex?
It is also known as FX, Forex is the global market for foreign exchange or currency exchange. It is the largest financial market in the world in terms of daily trading volumes, averaging $6.6 trillion per day, according to the latest specialists from the Bank for International Settlements (BIS).
Where is the forex market located?
Forex is a decentralized market, where trading operations do not take place in one place like a stock exchange. Yet, all trading operations are launched over the Internet through a complicated network of different banks in the world. This process is known as Over-the-Counter (OTC) trading.
What is forex trading?
Currency exchange or currency trading refers to the process of exchanging a currency with another. It is a common financial operation that can be conducted for commercial purposes or speculating on price movements and profit-making- that represents the trading volume.
What are the trading hours in the forex market?
The forex market is available for 24 hours, five days a week starting from Sunday evening till Friday evening. This is because of the different international time zones that allow you to trade at all hours of the day. There are major trading sessions on these three sites:
• Tokyo (Asian session)
• London (European session)
• New York (North American session)
What are currency pairs?
Primarily, forex trading is the process of exchanging one currency for another. Hence, the forex market currencies are always traded in pairs, where, in the pair, the price of the currency, which is the base currency is shown versus the other, known as the quote currency. Currency pairs use currency acronyms and nations’ names it represents. The process of buying or selling the US dollar versus the euro trades between the dollar currency, and its symbol (USD), and the euro currency, and its symbol (EUR). The currency pair is EUR/USD. The EUR/USD quote lets you know how many US dollars (USD) you need to exchange for one Euro (EUR).
What is an exchange rate?
The exchange rate represents the value of one currency versus another. In other words, it is the rate at which one currency is exchanged for another. For example, let’s consider the EUR/USD pair (EUR/USD = 1.2500) as an example. Then, the euro is the base currency and the dollar is the quote currency. As of now, 1 euro equals 1.2500 dollars. The exchange rate represents the value of the quote currency that must be paid to obtain a “unit” of the base currency. An exchange rate rise reflects the rise of the base currency versus the quote currency. Likewise, a fall in the exchange rate reflects the fall of the base currency versus the quote currency. Read more about currency pairs here.
How are currency exchange rates determined in the forex market?
Like any other market, setting prices depends on the volume of supply and demand for a particular currency versus other currencies, which are affected by many economic and political factors called fundamental factors. On top of that, there are also technical factors that are based on the study and analysis of historical price movements using charts and technical indicators.
What is CFD trading?
It refers to the contract for difference. It is a financial instrument that allows the trader to buy and sell, speculating on various financial assets without owning them. It is a trading contract between the trader (you) and the brokerage firm or bank based on the “difference” in the prices of the financial assets. When you trade CFDs, you agree to exchange the difference in the price of the asset from the point at which the contract is opened to the time it is closed. One of the main benefits of trading CFDs is that you can speculate on price movements in either direction, where profit or loss depends on how precise your anticipations are.
What are the advantages of CFDs trading?
There are many advantages that have effectively contributed to the spread of CFD trading. One of them is trading using leverage, which allows opening deals much larger than the capital in the trading account. It also gives the opportunity in making profits, whether in the falling or emerging market in the stock market, for example. Moreover, CFDs allow the buyer to trade a big number of financial assets at minimal costs.
Is forex trading risky?
Any Investment of any kind involves a certain amount of risk, yet there are high-risk and low-risk investments. As a matter of fact, the investment risk has direct relativity with the expected returns. Forex trading belongs to the category of high-risk investment. In return, it offers great opportunities for making profits. The secret behind this success lies in a rigorous risk management strategy. Gccmarkets offers a complete set of trading tools that allow the buyer to provide the greatest degree of protection and professionalism in managing transactions.
How can I start trading?
All you need to do is to open a trading account with Gccmarkets to access many financial markets through the following steps: • Fill out the personal information form and register a new account from here. • You will receive a message to confirm the email address. • Log in to the Gccmarkets platform directly on the Gccmarkets website by clicking on the “Login” icon in the upper right corner of the page. • Through the account management center in the upper left corner, you can complete the account verification procedure, and deposit funds to start trading immidiately.
How much is the right amount to start trading forex?
There is no single answer to this question because determining this amount depends on many variables that differ from one trader to another. The most important one of them are your trading goals and the amount of capital that you can afford to lose without affecting your financial situation. In addition, the trading strategy and risk management applied, and finally the trading conditions provided by the brokerage firm you work with.
Can I start forex trading with just $100?
Yes, it is possible to start forex trading with $100. Meanwhile, this low amount will greatly limit your trading options and profit potential. Let’s say you managed to make a profit of %10, this means that you won $10. On the other hand, if your account has $10,000, your profit is $1,000. Gccmarkets offers many types of trading account, starting with a minimum of $500 for the Bronze account, while the Gold account allows you to start with a minimum deposit of $10,000, which is the most popular account among traders.
What is the MetaTrader 5 (MT5) platform?
MetaTrader 5 or MT5 is a multi-asset trading platform that allows forex, stocks, and futures trading. It provides exemplary tools for comprehensive technical analysis of price movements, the use of automated trading using software algorithms (trading bots, expert advisors), and copy trading services.
Why should I use MT5? Is it different from the MetaTrader 4 platform (MT4)?
The MetaTrader 5 platform was released in 2010, five years after releasing MetaTrader 4, which was, at that time, the most widely used platform among novice traders and brokerage firms for trading in the Forex market via CFDs. MetaTrader 5 platform has managed to maintain the most important feature, which is the ease of use, in addition to setting up a set of additional leading features, especially charting. Some of the features of MT5 include: – 21 timeframes located on the charts compared to 9 timeframes for MT4.
– 8 additional technical indicators.
– Use of MQL5 for automated trading programming (algorithmic trading), that provides more tools and 20 times faster execution than MQL4 for the MetaTrader 4 platform.
– More trading orders.
– Trade an infinitely larger number of financial assets, while the MT4 platform is specifically designed for trading CFDs for a limited number of forex pairs.
– The possibility of trading real shares on various stock exchanges
– Opening hedging deals
– Economic calendar
Read more: Why the MetaTrader 5 trading platform is the best.
How can I download and install MT5 platform?
You can download and install the MetaTrader 5 platform from the Gccmarkets website from here. After installing the platform, you can open a demo trading account, or use the data of a real account to enter the platform and start trading.
Is MT5 suitable for beginners
Yes, one of the most important features of the MetaTrader 5 platform is the extreme simplicity of the user interface. It allows any trader, regardless of his experience in the market, to use it almost directly without any need to specify time and effort to learn and get accustomed to it. It also has a copy trades service, which enables novice traders to follow and copy successful professionals traders. The well-known MetaTrader platform has a large active user base and forms a strong community that provides plenty of answers and solutions for all kinds of problems that a novice trader might encounter.
What financial assets are available for trading on MT5 platform?
It depends on the brokerage firm that you are dealing with, the type of assets, and the financial markets on which you provide trading services. You can trade all CFDs for currency pairs (Forex), global and Arabic stocks, indices, commodities, cryptocurrencies and ETFs on Gccmarkets’s MetaTrader 5 platform.
Is it possible to access MT5 trading account from different computers devices?
Yes, you can login to your MT5 trading account from different computers at the same time. This also includes using the MT4 platform application on both Android and iOS.
Can I trade on MT4 with an MT5 account?
Unfortunately, you can’t. You need to download and log in to the same platform that you initially opened a trading account on.
Are the MT4 EAs compatible with MT5 platform?
No, the automated trading programs on the MetaTrader 4 platform, known as the Trading Expert, are coded using the MQL4 language. It is a completely different language and not compatible with the MQL5 programming language used on the MetaTrader 5 platform despite of the great similarity in the name. In order to automate the same trading strategy on the MetaTrader 5 platform, it must be reprogrammed from scratch by a professional MQL5 programmer.
How can I create an account statement on my MT5 platform?
To get the full report of your MT5 trading history, click on the History window in the list of windows displayed at the bottom of the platform. Inside the History window, right-click on the report and then click on Report from the menu. Finally, you can save the account statement report as an XML file, which can be opened in Excel. Alternatively, you can save it as an HTML file, which you can open on a web browser.
Can I manage multiple accounts on MT5 platform?
Sure, you can open and manage several accounts on the MetaTrader 5 platform, but you have access to one trading account at the same time on the same trading platform. The accounts used are stored and displayed in the Navigator window (CTL+N) where you can switch between them, where they are categorized based on their type (real or demo accounts) and the name of the server they are opened on. If you want to log into more than one account at the same time, you will need to install more than one platform in different files on your computer.

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